Dear customer

 

Acceptance of the general terms and conditions of the CONZEPT.si website is a condition for purchasing on our website, so we recommend that you read them carefully before making a purchase. The General Terms and Conditions set out your rights, your obligations and the terms of purchase. It is considered that you are acquainted with the entire content of the general terms and conditions of the CONZEPT store with each order via our website and that you have agreed to them without restrictions.

 

Terms of business of the online store CONZEPT

The general terms and conditions of the conzept.si online store have been compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce. The online store conzept.si is managed by Digitalne rešitve, s.p. hereinafter referred to as “the seller” or “CONZEPT”. We advise you to read the Terms and Conditions written below before using the online store. By purchasing in the online store, the visitor expresses his agreement with the conditions below. All private data is strictly protected. The seller reserves the right to change the terms at any time and without prior notice. All changes are binding on customers, so we recommend that you regularly review the Terms of Business. In case you do not agree with the terms, please do not use the online store.

 

Index

- Prices
- Method of payment
- Delivery time
- Issuance of invoice
- Order goods
- Order procedure
- License
- Updates and support
- Protection of personal data
- Communication
- Newsletter
- Copyright protection
- Limitation of liability
- Exclusion of liability
- Complaints and disputes

Prices

All prices are in EUR and do not include VAT (the seller is not a taxable person under the Value Added Tax Act). Prices are valid at the time of placing the order and do not have predetermined validity. Due to the nature of online business, the offer and prices in the CONZEPT online store are updated and are subject to change. The purchase contract between the bidder and the buyer is concluded at the moment when the bidder completes the purchase (by clicking on the Finish purchase button). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. Special offers are valid until the end date of the campaign. Promotions and special offers are excluded, unless otherwise stated. The seller reserves the right to change prices without prior notice.

Method of payment

The seller allows payment via proforma invoice, direct transfer or Paypal.

Delivery time

After the purchase, you will have immediate access to the file of the purchased product, which you download in your account under the tab "My downloadable products". In the case of payment via proforma invoice, you will receive access when the bank transaction is successfully completed. For the production of a language version that is not in Slovene, English or German, the production deadline is 30 days from the receipt of the order.

Access to the purchased product is possible as long as the customer holds a valid and active license. If the license is not active or valid, they will remove access to the file of the purchased product until the license is renewed again or becomes valid and active.

Issuance of invoice

After activating the product, the seller also sends an invoice to the buyer in PDF format to the buyer's e-mail address. The invoice breaks down the total amount and any costs associated with the purchase. The buyer is obliged to check the correctness of the data before placing the order. The CONZEPT online platform automatically creates a document when placing an order, which serves only as an informative display of purchased products and may not be used as a valid invoice.

Order goods

The order is possible through the online store. All order data is stored at Digital Solutions, s.p.

The purchase contract between the seller and the buyer is concluded in the CONZEPT online store at the moment when CONZEPT sends the buyer the first electronic message confirming his order. From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.

The sales contract (i.e. the first electronic order status message) is stored electronically on the seller’s server and is available to consumers upon their written request.

Order procedure

The customer selects the package (CLLD, DIIP, YOUR), adds it to the cart and then goes to the end of the order. On the next page, enter the required information. All you have to do is complete the purchase by clicking on the "Complete purchase" button. After placing the order, the customer receives an e-mail with all the necessary information about the order. The contract on the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage, at the same time the user agrees to use his e-mail address for marketing purposes (e-news) in accordance with the point on personal data protection.

License

All products published on Conzept.si may only be used on two (2) IP connections (two computers) at the time of purchase, unless you lease a license for several products. CONZEPT allows an individual customer to use two or more non-transferable licenses for Conzept products for internal use.

All products contain a license, which the company verifies on the user's server. In the event of license theft, unauthorized copying of the product to another store, or reuse of the product at another URL, the company will provide notice of termination of your license.

Failure to comply and failure to comply with these terms and conditions constitutes a breach of the agreement and consequently the revocation of the authorization to use the product. The company reserves the right to revoke the license.

Updates and support

Updates are available to all customers who have active and valid licenses. 

Support is available via e-mail at info@conzept.si. Response time is guaranteed within 8 days of receiving the message.

Support and automatic updates are available for 1 year from the date of license purchase. After 1 year, the customer must renew his license if he wants to provide support and updates. For products where the subscription is automatically renewed, automatic updates and support are available until the license is active and valid.

Support and automatic updates for Conzept products are available while Conzept is in active development. Should any of the following occur, Conzept is no longer responsible for providing support or automatic updates:

  • WordPress or WordPress Woocommerce platform is no longer in active development
  • Conzept products are no longer actively in development under the auspices of Digitalne rešitve, Jaka Strojanšek, s.p.

Seller will endeavor to provide the best possible support, however, we do not guarantee that we will respond to or resolve a support request within a time or content framework that will 100% meet customer expectations.

Automatic updates and support are only available to those customers who were original licensees.

Technical support and implementation of services due to improper use, interference with the product code, changes made to the website or server where it is hosted and other various factors that may affect the proper operation of the product are payable according to the price list, except email support product purchase.

Communication

The provider will contact the user via means of distance communication only if the user does not explicitly object. Advertising e-mails and SMS messages will be clearly and unambiguously marked as advertising messages, the sender will be clearly visible, promotions and other marketing techniques will be marked accordingly. The conditions for participating in them will also be clearly defined. The possibility and method of unsubscribing from receiving advertising messages will be clearly presented, and the user's wish not to receive advertising messages will be explicitly respected by the provider.

Newsletter

The user agrees that when subscribing to the e-news, we periodically inform him about news on the site, news in the offer and promotions. The provider undertakes not to misuse or pass on the user's e-mail address to a third party in any way. The user can unsubscribe from receiving news at any time.

Copyright protection

The content of the online store www.conzept.si, including data, product descriptions, graphics, technology, product images and other unlisted elements on the provider's website are the property of Digitalne rešitve, Jaka Strojanšek, s.p. and protected by the Copyright Act and other laws and regulations of copyright and may not be reproduced or used without the prior express written permission of Digitalne rešitve, s.p. Copyright infringers will be prosecuted accordingly.

You may not give, sell or lend the purchased product, documentation and other copyrighted materials to a third party. The distribution of copyrighted material through any medium is prohibited.

You are required to keep the copyright information unchanged, including any link and signatures in the template.

Limitation of liability

The seller makes every effort to ensure that the information published on its websites is up-to-date and correct. Nevertheless, the characteristics of the items or the price may change so quickly that the seller sometimes fails to correct the information on the websites. In such a case, the seller will notify the buyer of the changes and allow him to withdraw from the contract or replace the ordered item.

The company is not responsible for the use of the conzept.si website and for any damage caused by the use of online content located there. The company will strive for the accuracy of the information. The company may change all content at any time, without obligation to inform users and is not responsible for the consequences of such changes. In no event shall the Company be liable for any direct, indirect, incidental, economic or consequential damages arising out of the use or misuse of the information and products, even if there was a possibility of such damage.

The products sold by Conzept are created with the desire to help optimize and automate business processes. The company is not liable for any damage resulting from the use of any product. The company is not liable for prosecution arising from the use of the product, before the law or any illegal use.

Processing of personal data for the purpose of direct marketing

In accordance with the General Regulation on Personal Data Protection (GDPR) and the applicable legislation in the field of personal data protection in the Republic of Slovenia, in relation to persons who are buyers at Conzept, the seller's legitimate interest in processing (using) their personal data is given. otherwise an electronic address, for the purpose of carrying out direct marketing. On this basis, Conzept may send e-mails to its customers, who have entrusted their e-mail address to them in the shopping cart, to their e-mail address for the purpose of offering their goods or services.

Emails for direct marketing will contain the following components:

  • the various campaigns, promotions and other marketing techniques will be marked as such and the conditions for participating in them will be clearly defined,
  • the sender (CONZEPT) will be clear,
  • the method of unsubscribing from receiving advertising messages will be clearly presented.
  • will be clearly and unambiguously marked as advertising messages,

Prodajalec elektronske naslove svojih kupcev obdeluje (uporablja) za namen neposrednega trženja do prejema kupčevega ugovora obdelavi osebnega podatka za namen neposrednega trženja.

The customer may at any time file his objection to the processing of personal data for the purpose of direct marketing free of charge.

Objection to the processing of personal data for the purpose of direct marketing

A customer to whom Conzept sends an e-mail to his e-mail address on the basis of his legitimate interest for the purpose of offering his goods or services (direct marketing) may at any time object to the processing of his personal data (e-mail address) for the purpose of direct marketing, and otherwise:

  • by sending a notice of objection to the processing of personal data for direct marketing to the e-mail address of the controller info@conzept.si

Based on the objection, Conzept undertakes to immediately (but not later than within 15 days) permanently stop processing (using) the customer's e-mail address for the purpose of direct marketing and notify the customer thereof. On this basis, Conzept will stop sending electronic notifications to the buyer for the purpose of offering its goods or services.

Exclusion of liability

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. You must ensure that the equipment (antivirus, etc.) is adequately protected against accessing and using the website. The customer must ensure the appropriate security and confidentiality of the information used to log in to the website (email address, password).

Complaints and disputes

The seller complies with applicable consumer protection laws. The seller makes every effort to fulfill its duty to set up an effective complaint handling system and to designate a person with whom the buyer can contact by e-mail in the event of problems. The complaint is submitted via the e-mail address info@conzept.si. The appeal procedure is confidential. The seller will acknowledge receipt of the complaint within eight working days, inform the buyer how long it will take to deal with it and keep him informed of the progress of the procedure. The seller is aware that an essential feature of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the seller strives to the best of its ability to resolve any disputes amicably.

Company information

Digitalne rešitve, Jaka Strojanšek, s.p.

Orožnova ulica 3
3000 Celje
Slovenia

The CONZEPT.si online store is managed by the company Digitalne rešitve, Jaka Strojanšek, s.p., Orožnova ulica 3, 3000 Celje.

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